Shipping policy

USA Shipping - 48 Contiguous States Only

Shipping Methods & Estimated Transit Times

  • Daily Cut Off, 4 pm PST
  • We offer free standard ground shipping via UPS
  • We offer discounted shipping for express shipping
  • Please allow 1-2 business days for order processing. Orders will ship Monday - Friday, except holidays.
  • Orders placed before 4 pm PST will ship that day; orders placed after 4pm PST will be shipped the following business day. 

Shipping FAQ

  • When will my order ship?
    • Our shipping team is available Monday to Friday, from 8 am - 4 pm (PST). Orders placed after 4 pm PST are processed the following business day. Please allow up to 1-2 business days to fully process your order. Orders are not processed on the weekend. Delivery dates are based on average transit times. 
  • Can I change my address?
    • If you need to change your shipping address after an order has been placed, please contact us immediately at support@ankidee.com and note "Change of Address" in the subject line. We will do everything we can to accommodate your request. 
  • I didn't receive a confirmation email
    • Please be sure to check your spam/junk folders and double-check that your email was correctly entered into our system when ordering your product. If you can't locate the confirmation email, please contact us at support@ankidee.com so that we can resend it. 
  • How is my item tracked once shipped?
    • We will send you a confirmation once your item has been shipped and expected delivery date. If we learn of any changes to the delivery timeline, we will send you an email with the updated information. If you have questions at any time, please reach out to support@ankidee.com and we will assist. 
  • How to cancel my order?
    • Please note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped 1-2 business days from purchase. 

Order Cancellations

Please note we are not able to cancel your order once placed. If you need to return your product and want a refund, please see our Return and Refund policy page for instructions.